This Privacy Policy explains how Carnelian Sanchez, LLC handles information gathered through the website at carneliansanchez.autos and through the ordinary work of our agate tumbling and lapidary shop. The policy is written to be read, not to be skimmed, and it covers the sort of details that matter to collectors, makers and clubs who send work to our bench. Carnelian Sanchez operates this shop with a small team, so the handling of your information is direct and personal rather than handed off to a distant office.
Overview and Scope
This document describes the privacy practices that apply when you visit our website, when you send us a message, when you call the shop or when you arrange a load of rough stone for tumbling, polishing, cutting, sorting, restoration or display mount preparation. It also applies to any record we keep in the normal course of a job, including the notes that travel with a barrel of stone from intake to the polish bench.
The scope of this policy is limited to the website and to the shop services offered by Carnelian Sanchez, LLC. It does not apply to any site, platform or business that we do not own or control, even where a link from our pages leads you there. Where another party collects information from you, that party handles the matter under its own policy, and we encourage you to read those documents before you provide anything to them.
By using our website or by sending work to our shop, you acknowledge that you have read this policy and that you understand how information moves through our small operation. If any part of this document raises a question, you are welcome to contact us before you proceed, and we will explain the point in plain language.
Who We Are
The business responsible for the information described in this policy is Carnelian Sanchez, LLC, an agate tumbler and lapidary workshop. The developer of this website and the person who maintains it is Carnelian Sanchez. The registered address of the business is 4995 W Sandwell Dr, West Valley City - 84120-6473, United States (US). The contact email address is support@carneliansanchez.autos and the contact telephone number is +18655005937.
Because we are a workshop rather than a storefront, most of what we hold about visitors is small in volume and practical in nature. We keep enough to answer a message, to track a load of stone and to run the shop in an orderly way. We do not operate a large marketing machine, and we do not trade in personal information as a line of business.
Where this policy refers to we, us or our, the reference is to Carnelian Sanchez, LLC and to the small team that works at the West Valley City bench. Where it refers to you, the reference is to the visitor, the customer or the representative of a club or institution that deals with our shop.
Information We Collect
We collect information in a few limited categories. The first category is information you give us directly, such as your name, your email address, your telephone number, your postal address and the contents of any message you send. The second category is information created while we run a job, such as the weight of a load, the stage a barrel has reached, the notes an operator writes between grit changes and the record of a restoration before and after the work.
The third category is technical information that a web server and a browser exchange as a matter of course. This can include an internet protocol address, a browser type, a device type, the page that referred you to our site and the pages you view while you are here. This technical information is used to keep the site working and to understand, in broad terms, which pages are useful.
We do not ask for sensitive categories of information and we do not need them to run the shop. Please do not send payment card numbers, government identification numbers or health details through the website form or by ordinary email. If a payment has to be arranged, we will discuss a suitable method directly with you at the time.
How We Obtain Information
Most information reaches us because you provide it. You type a message into the contact form, you reply to an email from the shop, you call the bench on the telephone, or you hand over a note with a load of rough stone. Each of those acts gives us the details needed to respond and to keep the job moving.
A second route is automatic. When your browser requests a page from our site, the server records a technical log. That log is a routine byproduct of serving a web page, and it helps us spot a broken link, a blocked request or an unusual pattern of traffic.
A third route is the work itself. When a load arrives, we weigh it, describe it and start a record so that no barrel is mixed up with another. That record is created by us, but it may name you as the owner of the stone, and it is therefore treated as your information for as long as we keep it.
Why We Use Information
We use information to answer your questions, to prepare an estimate, to run a job and to return a finished load to the right person. We use it to keep a record of what entered the shop and what left it, because stone is heavy, valuable to the person who gathered it, and easy to confuse in a busy week. We use it to send a message about the progress of a barrel when a stage takes longer than expected.
We use technical information to keep the website available and secure, to measure whether the pages are loading in a reasonable time and to correct faults. We use contact details to reply to you and, where you have asked, to notify you when a batch window opens or when a restored piece is ready for collection.
We do not use your information to build a profile for advertising, and we do not sell it. Our purpose in every case is the ordinary purpose of a working shop: to do the job well, to keep the record straight and to speak with the people who send us work.
Lawful Bases for Processing
Where the law requires us to identify a lawful basis for handling personal information, we rely on a small number of clear grounds. The first is the performance of a contract or the steps taken before a contract, which covers the handling needed to quote for, accept and complete a job of tumbling, polishing, cutting, sorting, restoration or mount preparation.
The second is our legitimate interest in running a safe, orderly and honest shop, which covers the technical logs, the record keeping and the basic communication that any working business needs. We weigh that interest against your rights and we keep the handling to the minimum that the purpose requires.
The third is consent, which we rely on where you have clearly agreed to receive a notification, such as a note when a batch window opens. You may withdraw that consent at any time, and the withdrawal does not affect any handling that took place before it. The fourth is a legal obligation, which applies where we are required by law to keep or to disclose a record.
Service Providers
Like most small businesses, we depend on a few outside services to keep the shop running. These can include a web hosting provider that stores the pages, an email provider that carries our messages and a shipping provider that moves finished work. Each of these parties is a service provider rather than a partner in a marketing scheme.
We choose service providers with care and we share with them only what the task requires. A host receives the technical information needed to serve a page. An email provider receives the message that we send or receive. A freight provider receives the delivery details for a load. None of them is given the freedom to use your information for their own unrelated purposes.
Where a service provider handles information on our behalf, it does so under an agreement that limits the use to the service in question. We review these arrangements from time to time and we end them where a provider no longer meets the standard we expect for the small amount of information the shop holds.
How Long We Keep Information
We keep information for as long as it serves its purpose and no longer. A message that asked a simple question is kept for a reasonable period so that we can refer back to it if you write again. A record connected to a job is kept while the job runs and for a further period afterwards, because owners return to us for a second load, a restoration or a mount, and the earlier notes help us do that work well.
Business records, such as invoices and job sheets, are kept for the period required by tax and accounting rules. Technical logs are kept for a short window and are then discarded as a matter of routine. When a record is no longer needed, we remove it or render it unreadable rather than leaving it to linger.
If you ask us to remove information and no legal obligation requires us to keep it, we will do so within a reasonable time and confirm that the action has been taken. Where a record must be kept for a legal reason, we will tell you which part has to remain and why.
How We Protect Information
We take the protection of the information in our care seriously, even though the volume is small. Access to messages and job records is limited to the people who need it to run the shop. Passwords and accounts are kept private, and devices used at the bench are kept up to date with ordinary security fixes.
The website itself uses routine safeguards to keep traffic stable and to resist common attacks. No method of transmission or storage is perfectly safe, and we do not pretend otherwise. What we promise is diligence: we keep the arrangements simple, we limit what we hold and we act quickly if we learn that something has gone wrong.
If a security incident were to affect your information and the law required us to tell you, we would do so without undue delay and we would explain what happened and what you could do in response. We would rather over-explain than leave you guessing about a matter that touches your trust in the shop.
Your Privacy Rights
Depending on where you live, you may have a set of rights over the information we hold about you. These commonly include the right to know what we hold, the right to ask for a copy, the right to have a mistake corrected, the right to ask for deletion where no legal duty requires us to keep a record, and the right to object to a particular use.
You may also have the right to ask that a use be limited, the right to receive certain information in a portable form and the right not to be subject to a decision made solely by an automated process. We do not run automated decision making that would produce a legal effect about you, so that last right is unlikely to arise in practice.
To exercise any of these rights, write to support@carneliansanchez.autos or call the shop on +18655005937. We will acknowledgment your request, verify that you are the person concerned, and respond within the period the applicable law allows. There is no charge for a reasonable request, and we will explain our reasoning if we are ever unable to act on one.
Your Choices and Controls
You are in control of the information you give us. You can browse the site without sending a message, and you can contact the shop by telephone if you would prefer not to use the form or email. When you do write, you decide how much detail to include, and you can ask us to remove a message once the matter it raised is settled.
You can ask us to stop sending notifications at any time, and a simple request is enough. You can also set your browser to block cookies, clear them after a visit or refuse them entirely. These choices are yours, and none of them will be held against you when you send work to the bench.
If you are unsure which choice fits your situation, tell us what you would like to achieve and we will suggest the simplest way to reach it. We would rather help you make a clear decision than have you act on a guess about how the shop works.
Privacy for Children
Our website and our services are intended for adults and for young people who are working under the guidance of a parent, a guardian or a teacher. We do not knowingly collect personal information from a child below the age at which consent can be given without a responsible adult.
If a child has sent us information without the involvement of a responsible adult and you wish it to be removed, contact the shop and we will delete it. A parent or guardian who wants to arrange a load of stone for a young collector is very welcome, and we are happy to deal with the adult on the child behalf.
Schools and clubs that run a lapidary activity are welcome to speak with us about a group load. In that case the responsible adult provides the contact details, and the record is held against the adult or the institution rather than the individual young person.
Regional Notices
Some regions give residents additional rights over their information. If you live in a place with a broad privacy statute, you may have the rights described above in a fuller form, together with the right to lodge a complaint with a supervisory authority. We will honour a valid request whatever the region, and we will follow the local rule where it offers more protection than our general practice.
If you are in a region that requires a specific notice about the sale of information, note that we do not sell personal information as that term is commonly defined. If you are in a region that requires a notice about sharing for targeted advertising, note that we do not run targeted advertising on this site.
Where two sets of rules appear to conflict, we take the cautious path and apply the protection that is stronger for you. If a rule requires a formal notice in a particular form, we will provide it on request and we will keep it current as the law changes.
International Transfers
Our shop sits in West Valley City, Utah, in the United States, and the information we hold is kept there as a rule. If you contact us from another country, your message will travel to the United States so that we can read it and reply. That transfer is a necessary part of speaking with a workshop based in one place.
Where a service provider stores data in another country, we take reasonable steps to ensure that the information remains protected by an agreement that reflects the standards in this policy. We choose providers that can meet these expectations and we reconsider the arrangement if a provider cannot.
If you are in a region that restricts transfers outside its borders, you may contact us to discuss an alternative, such as dealing with the shop entirely by telephone. We will do our best to accommodate a reasonable request without breaking the ordinary course of the work.
Links to Other Sites
Our pages may include a link to another site, such as a supplier, a club or a reference page that a visitor might find useful. A link is offered as a convenience and does not mean that we control the destination or that we endorse its privacy practices.
When you follow a link away from our site, the policy of the destination applies to what happens next. We encourage you to read that policy before you provide any information. If a link on our site is broken or leads somewhere unexpected, tell us and we will correct it.
We do not embed advertising networks or third party trackers on our pages, so a visit to our site does not quietly hand your browsing to a marketing platform. Any third party that appears through a link is one you choose to visit, not one we push into your session.
Changes to This Policy
We may update this policy from time to time so that it continues to describe what we actually do. When we make a change, we will revise the date at the foot of the page and, where the change is significant, we will describe it in a clear notice on the site.
A change will not reduce the protection you already enjoy over information we hold from an earlier period unless the law requires it and we tell you plainly. We keep earlier versions on file so that the history of the document can be traced if a question arises.
Your continued use of the site after a change takes effect means that you accept the updated policy. If you do not accept a change, you are welcome to contact the shop to discuss the matter before you decide how to proceed.
How to Reach Us
If you have a question about this policy, a request about your information or a concern about how the shop has handled a matter, please contact us directly. The fastest routes are email and telephone, and a real person at the bench will read what you send.
Carnelian Sanchez, LLC is reachable by email at support@carneliansanchez.autos and by telephone on +18655005937. The postal address is 4995 W Sandwell Dr, West Valley City - 84120-6473, United States (US). When you write, please include enough detail for us to identify the matter, and we will reply as soon as the work at the drum allows.
We take every privacy question seriously, and we would rather answer a small query early than let it grow into a large one. Thank you for taking the time to read this policy and for trusting our shop with your rough stone.
This Privacy Policy is effective from the date shown below and applies to the website and the shop services of Carnelian Sanchez, LLC at 4995 W Sandwell Dr, West Valley City - 84120-6473, United States (US).